Customer Service Casino Gaming Associate
About The Position
Knighted is hiring a Customer Service Casino Gaming Associate in Bell Gardens, California. The role audits live casino table games and suits people who enjoy learning and working in fast-paced environments, particularly those with tutoring, teaching, accounting, cashiering, or other numbers-heavy experience. Casino experience is not required; paid training is provided, and new game certifications are tied to pay increases. Associates maintain their state gaming license and may advance their careers; Knighted reports that 99% of its leaders started in this role. Training is scheduled Monday through Friday, 11 a.m. to 7 p.m. After training, associates should be prepared for late-night and overnight shifts. Availability on Friday, Saturday, and Sunday is required. The hiring process consists of an initial interview lasting about 30 minutes, a final interview lasting 30–45 minutes, and onboarding lasting 3–4 hours. One application covers all California locations; applicants can tell their recruiter if they have a location preference. Knighted is a third-party gaming provider serving California card rooms. It has more than 1,000 employees and is expanding across multiple California markets. The role is subject to state gaming regulations. Knighted provides equal employment opportunities and will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
Requirements
- Be at least 21 years old.
- Be authorized to work in the United States.
- Be proficient in mental math, including addition, multiplication, division, and subtraction.
- Pass a background check, credit check, and drug screen.
- Be available to work Friday, Saturday, and Sunday.
- Be prepared to work late-night and overnight shifts after training.
- Be able to sit or stand at a gaming table for 3–4 hours at a time.
- Be able to use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
- Be able to lift 5–10 pounds for chip management and bank reconciliation; this varies by location.
- Be able to see, speak, and hear clearly during gameplay, with close, distance, color, peripheral, and depth perception.
- Be comfortable communicating directly and giving corrections when needed.
- Be able to stay focused and manage stress in fast-paced, high-pressure environments.
Nice To Haves
- Experience in tutoring, teaching, accounting, cashiering, or other numbers-heavy work.
Responsibilities
- Monitor live casino table games accurately and consistently.
- Correct dealers directly when a rule or procedure is broken.
- Use rapid mental math to calculate payouts and wagers and verify bets.
- Memorize rules, payout structures, and game procedures for each certified game.
- Manage chips at the table, including stacking, sorting, and passing them.
- Reconcile table banks and chip inventory.
- Maintain accuracy under pressure while delivering an excellent guest experience.
- Earn certifications in additional games through paid training.
- Maintain a state gaming license.
Benefits
- Paid training; no casino experience is needed.
- Pay raises with new game certifications.
- 401(k).
- Health, dental, and vision coverage.
- Paid time off.
- Career advancement opportunities.
- Community service opportunities.
- Low physical demand work.
- Steady hours and long-term work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
