Copy of Customer Service Casino Gaming Associate - $1,000 Sign-On Bonus
About The Position
Knighted is hiring a Customer Service Casino Gaming Associate in Rancho Cordova, California. The role audits live casino table games and requires strong mental math, memorization, attention to detail, and the ability to remain accurate in fast-paced, high-pressure situations. Casino experience is not required; paid training is provided, and employees can earn new game certifications that are tied to pay increases. Training is scheduled Monday through Friday, 12 p.m. to 8 p.m. Employees should be prepared for late-night and overnight shifts, and Friday, Saturday, and Sunday availability is required. The position involves monitoring gameplay, communicating directly with dealers to correct rule or procedure violations, managing chips, and reconciling table banks and chip inventory. Employees must maintain a state gaming license and deliver a positive guest experience. Knighted describes itself as California's largest third-party gaming provider, with more than 1,000 employees. The company highlights long-term work, steady hours, paid training, career advancement, and promotion from within. The role offers $20–$22 per hour and a $1,000 signing bonus paid in installments: $250 at three months, $250 at six months, and $500 at 12 months. Benefits include a 401(k), health, dental and vision coverage, paid time off, and community service opportunities.
Requirements
- Be at least 21 years old.
- Be authorized to work in the United States.
- Be proficient in mental math, including addition, multiplication, division, and subtraction.
- Pass a background check, credit check, and drug screen.
- Be available to work Friday, Saturday, and Sunday.
- Be prepared to work late-night and overnight hours.
- Be able to sit or stand at a gaming table for 3–4 hours at a time.
- Be able to use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
- Be able to lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
- Be able to see, speak, and hear clearly during gameplay, with close, distance, color, peripheral, and depth perception.
- Be comfortable communicating directly and giving corrections when needed.
- Be able to stay focused and manage stress in fast-paced, high-pressure environments.
Responsibilities
- Monitor live casino table games accurately and consistently.
- Correct dealers directly when a rule or procedure is broken.
- Use rapid mental math to calculate payouts and wagers and verify bets.
- Memorize the rules, payout structures, and procedures for each certified game.
- Manage table chips, including stacking, sorting, and passing them.
- Reconcile table banks and chip inventory.
- Maintain accuracy under pressure while providing an excellent guest experience.
- Earn certifications for additional games through paid training.
- Maintain a state gaming license.
Benefits
- Paid training; casino experience is not required.
- Pay increases with new game certifications.
- 401(k).
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
- Career advancement opportunities.
- Community service opportunities.
- Steady hours and long-term work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
