Customer Service/Cashier

Taco Bell (Southern Multifoods, Inc.)•Mesquite, TX

12d

About The Position

This entry-level position operates the cash register and assists with front-line food preparation. The employee also wipes tables and maintains a clean dining room and parking lot. The role is performed under close supervision; customer contact is of average duration and closely supervised. Typically, one to three months of experience is needed to gain job knowledge. The employee provides quick, efficient service and quality products, maintains consistent portions, operates kitchen equipment as needed, and follows safety rules and procedures. The role requires setting priorities and reacting quickly to customer, dining-room, and work-area needs while following established policies and procedures. Work conditions may include extreme temperatures and periods of high noise. Employees may need to work without food or drink during busy periods. The physical demands include standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time. Errors may result in employee injuries, dissatisfied customers, lost revenue, or damaged equipment.

Requirements

Some high school courses preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and other employees.
Have good hearing to communicate with customers and fellow employees and to work the drive-through when necessary.
Be honest.
Follow verbal and written instructions and read recipes.
Have basic knowledge of fast-food operations and field knowledge of cash registers and front-line preparation procedures.
Pay attention to detail, cope with pressure, and remain calm in challenging situations.
Work as a team member and perform duties with minimal disruption to customers or fellow employees.
Tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Work as part of a team to support consistent customer satisfaction through quality, service, and cleanliness.
Be able to count money and give change correctly.

Nice To Haves

Some high school courses.

Responsibilities

Provide quick, efficient service and quality products to ensure customer satisfaction.
Maintain excellence in quality, service, and cleanliness.
Provide consistent product portions.
Maintain knowledge of and operate all equipment.
Follow all safety rules, policies, and procedures.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Operate the cash register and count money and give change correctly.
Assist with front-line food preparation procedures.
Wipe tables and maintain a clean dining room and parking lot.
Operate kitchen equipment as needed.
Set priorities and respond quickly to the needs of customers, the dining room, and the work area.