Customer Service/Cashier

Southern Multifoods•Marshall, TX

11d

About The Position

This entry-level role operates the cash register and assists with front-line food preparation. The employee also cleans tables and maintains the dining room and parking lot. The position is performed under close supervision, with customer contact of average duration. It normally requires one to three months of experience to gain job knowledge. The employee helps ensure customer satisfaction by providing quick, efficient service and quality products, maintaining consistent portions, and supporting cleanliness. The role requires working as part of a team, following established policies and safety procedures, and responding promptly to customer and work-area needs. Work areas may have extreme temperatures and high noise levels, and employees may need to work without food or drink during busy periods.

Requirements

Some high school courses are preferred.
Must be clean, neat, and well groomed.
Must have good interpersonal communication skills for working with customers and other employees.
Must have good hearing to communicate with customers and coworkers and to work the drive-through when necessary.
Must be honest.
Must be able to follow verbal and written instructions and read recipes.
Must have basic knowledge of fast-food operations and working knowledge of cash registers and front-line preparation procedures.
Must be able to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Must be able to work as part of a team to support customer satisfaction through quality, service, and cleanliness.
Must be able to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Must have good manual dexterity to work rapidly and accurately during rush periods.
Must be able to count money and give change correctly.
Normally requires one to three months of experience to gain job knowledge.

Nice To Haves

Some high school courses are preferred.

Responsibilities

Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Provide quick, efficient service and quality products to ensure customer satisfaction.
Support consistent customer satisfaction through quality, service, and cleanliness.
Operate the cash register and count money and give change correctly.
Assist with front-line food preparation procedures.
Operate kitchen equipment as needed and maintain knowledge of equipment operation.
Wipe tables and maintain a clean dining room and parking lot.
Follow safety rules, policies, and procedures.
Set priorities and respond quickly to the needs of customers, the dining room, and the work area.
Work as a team member while minimizing disruption to customers and fellow employees.