Customer Service/Cashier

Southern Multifoods•Denton, TX

11d

About The Position

This is normally an entry-level position performed under close supervision. The Customer Service/Cashier operates the cash register, assists with front-line food preparation, and may operate kitchen equipment as needed. The role prepares customer orders quickly and according to specifications, while helping maintain excellent quality, service, cleanliness, and consistent product portions. It also includes wiping tables and maintaining a clean dining room and parking lot. The employee follows established policies, procedures, and safety rules, and responds promptly to the needs of customers and the work area.

Requirements

Some high school courses are preferred.
Must be clean, neat, and well groomed.
Must have good interpersonal communication skills for working with customers and other employees.
Must have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Must be honest.
Must be able to follow verbal and written instructions and read recipes.
Must have basic knowledge of fast-food operations and field knowledge of cash register and front-line preparation procedures.
Must be able to pay attention to detail, cope with pressure, and remain calm when challenging situations arise.
Must be able to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Must tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Must have good manual dexterity to work rapidly and accurately during rush periods.
Must be able to count money and give change correctly.
Normally requires one to three months of experience to gain job knowledge.

Responsibilities

Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Provide quick, efficient service and quality products to ensure customer satisfaction.
Operate the cash register, count money, and give change correctly.
Assist with front-line food preparation procedures and operate kitchen equipment as needed.
Wipe tables and maintain a clean dining room and parking lot.
Provide consistent product portions.
Maintain knowledge of and operate all equipment.
Follow and abide by safety rules, policies, and procedures.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Set priorities and react quickly to customer, dining room, and work-area needs.