Customer Service/Cashier

Southern Multifoods • Lufkin, TX

11d

About The Position

This is normally an entry-level position performed under close supervision. The role operates the cash register, assists with front-line food preparation, and helps maintain a clean dining room and parking lot. The employee prepares customer orders quickly and according to specifications, operates kitchen equipment as needed, and works with the team to provide consistent product quality, service, and cleanliness. The role requires customer contact and the ability to prioritize and respond quickly to customer, dining-room, and work-area needs while following established policies and procedures.

Requirements

• Must be clean, neat, and well groomed.
• Must have good interpersonal communication skills for working with customers and other employees.
• Must have good hearing to communicate with customers and coworkers and to work the drive-through when necessary.
• Must be honest.
• Must be able to follow verbal and written instructions and read recipes.
• Must have basic knowledge of fast-food operations and knowledge of cash-register and front-line preparation procedures.
• Must be able to pay attention to detail, cope with pressure, and remain calm in challenging situations.
• Must be able to work as a team member and perform duties with minimal disruption to customers or coworkers.
• Must be able to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
• Must have good manual dexterity to work rapidly and accurately during rush periods.
• Must be able to work as part of a team to help ensure consistent customer satisfaction.
• Normally requires one to three months of experience to gain job knowledge.

Nice To Haves

• Some high school courses preferred.

Responsibilities

• Prepare customer orders quickly, according to specifications, and with the highest possible quality.
• Operate the cash register, count money, and give change correctly.
• Assist with front-line food preparation procedures and provide consistent product portions.
• Operate kitchen equipment as needed and maintain knowledge of its operation.
• Work as a team member to support customer satisfaction through quality, service, and cleanliness.
• Wipe tables and maintain a clean dining room and parking lot.
• Follow all safety rules, policies, and procedures.
• Set priorities and respond quickly to the needs of customers, the dining room, and the work area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed