Customer Service/Cashier
About The Position
This is normally an entry-level position involving operation of the cash register and assistance with front-line food preparation. The employee helps ensure customer satisfaction by providing quick, efficient service and quality products, maintaining consistent product portions, and supporting cleanliness. The role is performed under close supervision and typically requires one to three months of experience to gain job knowledge. Customer contact is of average duration, with close supervision. The position requires working as part of a team and following established policies and procedures. The employee must be able to set priorities and respond quickly to customer, dining-room, and work-area needs. Work conditions may include extreme temperatures, high noise levels, and busy periods when food or drink breaks may not be possible. Errors may result in employee injury, dissatisfied customers, lost revenue, or damaged equipment.
Requirements
- Some high school courses are preferred.
- Must be clean, neat, and well groomed.
- Must have good interpersonal communication skills for working with customers and other employees.
- Must have good hearing to communicate with customers and fellow employees and to work the drive-through when necessary.
- Must be honest and able to follow verbal and written instructions and read recipes.
- Must have basic knowledge of fast-food operations and practical knowledge of cash-register and front-line preparation procedures.
- Must pay attention to detail, cope with pressure, and remain calm in challenging situations.
- Must be able to work as a team member and perform duties with minimal disruption to customers or coworkers.
- Must tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
- Must have good manual dexterity to work rapidly and accurately during rush periods.
- Must be able to count money and give change correctly.
- Normally requires one to three months of experience to gain job knowledge.
Nice To Haves
- Some high school courses.
Responsibilities
- Prepare customer orders quickly according to specifications and with the highest possible quality.
- Provide quick, efficient service and quality products to ensure customer satisfaction.
- Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
- Operate the cash register and count money and give change correctly.
- Assist with front-line food preparation procedures and provide consistent product portions.
- Operate kitchen equipment as needed and maintain knowledge of equipment operation.
- Wipe tables and maintain a clean dining room and parking lot.
- Follow all safety rules, policies, and procedures.
- Set priorities and respond quickly to customer, dining-room, and work-area needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
