CARWASH 7007 - CUSTOMER SERVICE ASSOCIATE - COPPERGATE

Gate Express Carwash•Middleburg, FL

1d•Onsite

About The Position

The GATE Express Wash Associate makes customer service the first priority by providing guests with a safe, friendly experience. The associate answers questions promptly and accurately, aims to exceed guest expectations, and helps process vehicles efficiently by following the correct car-wash procedures. The role also requires maintaining a clean and organized facility. The associate will be trained to perform all car-wash functions, including using kiosks, credit-card machines, and POS systems; guiding vehicles through the wash safely; maintaining and repairing equipment; performing preventative maintenance and minor repairs; detailing vehicles; and learning about site merchandise. Work takes place indoors and outdoors and may involve changing temperatures and weather. The schedule is flexible and may include weekends, holidays, and split shifts.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure changes in temperature and weather.
Must arrive to work on time consistently and attend required training, safety courses, and meetings.

Responsibilities

Provide prompt, friendly customer service and respond to guest questions and requests.
Process vehicles efficiently and follow the correct procedures for each vehicle entering and moving through the wash.
Guide guests with clear hand signals, review loading instructions, and confirm when vehicles are positioned and ready for washing.
Check each vehicle for visible safety issues before it enters the wash tunnel.
Operate Express Wash kiosks, credit-card machines, and POS systems.
Maintain facility cleanliness and organization, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; changing light bulbs; replenishing towels; and changing register paper and ink cartridges.
Perform vehicle detailing services as trained and directed.
Learn and perform minor equipment repairs, maintenance, and preventative maintenance as needed.
Safely handle chemicals and use equipment and safety features properly.
Report safety hazards, follow up on their correction, and help provide a safe work environment.
Attend required training, safety courses, and office and departmental meetings.
Arrive consistently on time and wear a clean, proper uniform; wear safety goggles and non-slip shoes when necessary.
Contribute to a positive and supportive team environment.
Work a flexible schedule that may include weekends, holidays, and split shifts.