CARWASH 7014 - CUSTOMER SERVICE ASSOCIATE - GATE PARKWAY

GATE HR•Jacksonville, FL

8d•Onsite

About The Position

The GATE Express Wash Customer Service Associate makes customer service the first priority by providing guests with a safe, friendly experience and promptly answering questions. The associate helps process vehicles efficiently by following the correct procedures for each vehicle, guides guests through the wash process, and maintains a clean and organized facility. The role also includes operating wash kiosks, credit card machines, and point-of-sale equipment; performing vehicle detailing; and learning to perform minor equipment repairs and maintenance.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with staff.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure outdoor temperature and weather changes.

Responsibilities

Provide friendly, prompt customer service and respond to guest questions and requests.
Process vehicles efficiently and safely by following established procedures.
Guide guests using clear hand signals, review loading directions, and confirm when vehicles are ready for the wash.
Check vehicles for visible safety issues before they enter the wash tunnel.
Operate Express Wash kiosks, credit card machines, and point-of-sale equipment.
Maintain the facility's cleanliness and organization, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; changing light bulbs; replenishing towels; and changing register paper and ink cartridges.
Perform vehicle detailing services as trained and directed.
Learn and perform minor repairs and preventative maintenance on car wash equipment when necessary.
Safely handle chemicals and use equipment and its safety features properly.
Report safety hazards, follow up to ensure they are corrected, and contribute to a safe work environment.
Attend required training, safety courses, and meetings.
Arrive consistently on time and wear the required uniform and safety equipment.
Contribute to a positive and supportive team environment.