CARWASH 7014 - CUSTOMER SERVICE ASSOCIATE - GATE PARKWAY

Gate Express Carwash•Jacksonville, FL

7d•Onsite

About The Position

The GATE Express Wash Associate makes customer service the first priority by providing guests with a safe, friendly experience and promptly and accurately addressing their questions. The associate facilitates efficient vehicle processing by following established procedures for each vehicle and helps maintain a clean, organized facility. Team members are trained to perform all car wash functions, including operating kiosks, credit card machines, and point-of-sale equipment; safely guiding vehicles through the wash; maintaining and repairing equipment; performing detailing services; and learning about site merchandise. The role involves working indoors and outdoors and may require a flexible schedule, including weekends, holidays, and split shifts.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and understand English sufficiently to communicate effectively with staff.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure changes in temperature and weather.

Responsibilities

Provide friendly, prompt customer service and respond to guest questions and requests.
Process vehicles efficiently and follow the correct procedures for each vehicle entering the car wash.
Guide guests and vehicles using established directions and clear hand signals; review loading directions and confirm when vehicles are ready for the wash.
Check vehicles before they enter the wash tunnel for visible safety issues.
Operate Express Wash kiosks, credit card machines, and point-of-sale equipment.
Perform vehicle detailing services as trained and directed.
Maintain facility cleanliness and organization, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; changing light bulbs; replenishing towels; and changing register paper and ink cartridges.
Learn and perform minor repairs and preventive maintenance on car wash equipment as needed.
Follow safety procedures, handle chemicals safely, report hazards, and help maintain a safe work environment.
Attend required training, safety courses, and meetings; arrive on time and wear the required uniform and safety gear.
Contribute to a positive and supportive team environment.
Learn about site merchandise.