Customer Service Gate Agent (Full-Time)
About The Position
Piedmont Airlines is seeking a motivated, reliable professional to join its Ground Handling Department as a Customer Service Gate Agent. The primary responsibility is assisting passengers with boarding aircraft. The role monitors computerized passenger boarding, assists customers with special needs, changes flight itineraries and seat assignments as required, and operates the Jetway. The successful candidate must complete the Gate Agent training course, be able to lift up to 70 pounds, and work all shifts. This position reports to the General Manager. The work takes place in an airport ramp environment with varied weather conditions and elevated noise levels. The position uses telephones, computers, and other office equipment. All shifts may include weekends, nights, holidays, and irregular hours. Employment is contingent upon a valid driver's license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must provide proof of high school or GED completion and be at least 18 years old.
Requirements
- Successfully complete the Gate Agent training course.
- Ability to meet company goals and customer expectations in a high-energy environment.
- Effective communication skills.
- Ability to organize, prioritize, and multitask.
- Ability to work all shifts, including weekends, nights, holidays, and/or irregular shifts.
- Ability to handle objects weighing up to 70 pounds and assist passengers with disabilities, including pushing wheelchairs.
- Valid driver's license and clear driving record.
- Pass a 10-year Criminal History Records Check and drug screen as required.
- Proof of high school or GED completion.
- Minimum age of 18.
Nice To Haves
- Previous airline experience.
- Previous employment as a front-line customer service provider.
- Basic knowledge of computer applications and programs.
Responsibilities
- Assist passengers in boarding and disembarking flights.
- Monitor computerized passenger boarding.
- Assist customers with special needs, including arranging wheelchairs and assisting unaccompanied minors.
- Change customer flight itineraries and seat assignments as required.
- Operate the Jetway.
- Work as part of a team to provide excellent customer service and meet corporate objectives.
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical insurance available
- Dental insurance available
- Bonuses awarded in accordance with company policies and applicable criteria
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
