Customer Service Gate Agent (Part-Time)

Piedmont Airlines • Asheville, NC

3d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Gate Agent for its Ground Handling Department. The primary responsibility is assisting passengers with boarding aircraft. The role monitors computerized passenger boarding, helps customers with special needs, and changes flight itineraries and seat assignments as required. The successful candidate must complete the Gate Agent training course, be able to lift up to 70 pounds, and work all shifts. This position reports to the General Manager.

The work takes place in an airport ramp environment with varied weather conditions and elevated noise levels, as well as involving telephones, computers, and other office equipment. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, a drug screen as required, proof of high school or GED completion, and being at least 18 years of age.

Requirements

• Successfully complete the Gate Agent training course.
• Ability to meet company goals and customer expectations in a high-energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.
• Ability to work all shifts.
• Ability to lift and handle objects up to 70 pounds.
• Valid driver’s license and clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen as required.
• Proof of high school or GED completion.
• Minimum age of 18.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Work as a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical insurance available
• Dental insurance available
• Bonuses awarded in accordance with company policies and applicable criteria

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED