Customer Service Gate Agent (Part-Time)

Piedmont Airlines • Bangor, ME

11d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Gate Agent for its Ground Handling Department. The role primarily assists passengers with boarding aircraft by monitoring computerized passenger boarding, helping customers with special needs, and changing flight itineraries as required. The successful candidate must complete the Gate Agent training course, be able to lift 70 pounds, and work all shifts. The position reports to the General Manager.

Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must provide proof of high school or GED completion and be at least 18 years old. The starting rate is $16.80 per hour. The application deadline is November 11, 2026; postings expire at 11:59 PM Eastern Standard Time the day before the deadline.

Requirements

• Successfully complete the Gate Agent training course.
• Ability to meet company goals and customer expectations in a high-energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.
• Ability to work all shifts.
• Ability to lift and handle objects up to 70 pounds.
• Ability to assist passengers with disabilities, including pushing wheelchairs.
• Valid driver’s license and clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen as required.
• Proof of high school or GED completion.
• Minimum age of 18 years.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and assisting unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Work as a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical and dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED