Customer Service Gate Agent (Full-Time)

Piedmont Airlines • White Plains, NY

2d

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Gate Agent for its Ground Handling Department. The primary responsibility is assisting passengers with boarding aircraft. The role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itineraries and seat assignments as required. The successful candidate must complete the Gate Agent training course, be able to lift 70 pounds, and work all shifts. The position reports to the General Manager.

Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion is required, and applicants must be at least 18 years old. The starting rate is $17.65 per hour. The job application deadline is October 27, 2026; postings expire at 11:59 PM Eastern Standard Time on the day before the application deadline.

Requirements

• Successfully complete the Gate Agent training course.
• Meet company goals and customer expectations in a high-energy environment.
• Have effective communication skills.
• Be able to organize, prioritize, and multitask.
• Be able to lift and handle objects weighing up to 70 pounds.
• Be able to assist passengers with disabilities, including pushing wheelchairs.
• Be able to work all shifts, including weekends, nights, holidays, and/or irregular shifts.
• Hold a valid driver’s license and have a clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen, as required.
• Provide proof of high school or GED completion.
• Be at least 18 years of age.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and coordinating for unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Work as part of a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical coverage available.
• Dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED