Customer Service Gate Agent (Full-Time)

Piedmont Airlines • Asheville, NC

2d • Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable Customer Service Gate Agent to join its Ground Handling Department. The primary responsibility is assisting passengers with boarding aircraft. The role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itineraries and seat assignments as required. The successful candidate must complete the Gate Agent training course, lift up to 70 pounds, and work all shifts. The position reports to the General Manager.

The work takes place in an airport ramp environment, subject to varied weather conditions and elevated noise levels. Duties and expectations may change as needed. Employment is contingent upon a valid driver's license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion is required, and candidates must be at least 18 years old.

Requirements

• Successfully complete the Gate Agent training course.
• Meet company goals and customer expectations in a high-energy environment.
• Have effective communication skills.
• Be able to organize, prioritize, and multitask.
• Lift and handle objects up to 70 pounds.
• Be able to work all shifts, including weekends, nights, holidays, and/or irregular shifts.
• Hold a valid driver's license and have a clear driving record.
• Pass a 10-year Criminal History Records Check and drug screen as required.
• Provide proof of high school or GED completion.
• Be at least 18 years of age.
• Be able to assist passengers with disabilities, including pushing wheelchairs.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Work as a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical and dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED