Customer Service Gate Agent (Full-Time)
About The Position
Piedmont Airlines is seeking a motivated, reliable professional to join its Ground Handling Department as a Customer Service Gate Agent. The primary responsibility is assisting passengers with boarding aircraft. The role monitors computerized passenger boarding, assists customers with special needs, and changes flight itineraries and seat assignments as needed. The successful candidate must complete the Gate Agent training course, be able to lift up to 70 pounds, and work all shifts. The position reports to the General Manager. The work environment includes an airport ramp subject to varied weather conditions and elevated noise levels, as well as use of telephones, computers, and other office equipment. The role may involve all shifts, including weekends, nights, holidays, and irregular shifts. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, a drug screen as required, proof of high school or GED completion, and being at least 18 years old.
Requirements
- Successfully complete the Gate Agent training course.
- Meet company goals and customer expectations in a high-energy environment.
- Have effective communication skills.
- Be able to organize, prioritize, and multitask.
- Be able to lift and handle objects weighing up to 70 pounds.
- Have a valid driver’s license and clear driving record.
- Pass a 10-year Criminal History Records Check and drug screen as required.
- Provide proof of high school or GED completion.
- Be at least 18 years of age.
Nice To Haves
- Previous airline experience.
- Previous employment as a front-line customer service provider.
- Basic knowledge of computer applications and programs.
Responsibilities
- Assist passengers in boarding and disembarking flights.
- Monitor computerized passenger boarding.
- Assist customers with special needs, including arranging wheelchairs and support for unaccompanied minors.
- Change customer flight itineraries and seat assignments as required.
- Operate the Jetway.
- Work as a team to provide excellent customer service and meet corporate objectives.
Benefits
- Paid training.
- Holiday pay.
- 401(k).
- Vacation.
- Family travel on the American Airlines network.
- Medical and dental coverage available.
- Bonuses awarded in accordance with company policies and applicable criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
