Customer Service Gate Agent (Full-Time)

Piedmont Airlines • Charlotte, NC

2d • Onsite

About The Position

Piedmont Airlines is hiring a Customer Service Gate Agent in its Ground Handling Department. The primary responsibility is helping passengers board aircraft. The role monitors computerized passenger boarding, assists customers with special needs, and changes flight itineraries and seat assignments as required. The successful candidate must complete the Gate Agent training course, be able to lift up to 70 pounds, and work all shifts. The position reports to the General Manager.

This position operates in an airport ramp environment with varied weather conditions and elevated noise levels. Work schedules include all shifts, weekends, nights, holidays, and/or irregular shifts. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion and a minimum age of 18 are also required.

Requirements

• Successfully complete the Gate Agent training course.
• Meet company goals and customer expectations in a high-energy environment.
• Have effective communication skills.
• Be able to organize, prioritize, and multitask.
• Be able to lift and handle objects up to 70 pounds.
• Be able to assist passengers with disabilities, including pushing wheelchairs.
• Be able to work all shifts, including weekends, nights, holidays, and/or irregular shifts.
• Hold a valid driver’s license and have a clear driving record.
• Pass a 10-year Criminal History Records Check and a drug screen as required.
• Provide proof of high school or GED completion.
• Be at least 18 years of age.

Nice To Haves

• Previous airline experience.
• Previous employment as a front-line customer service provider.
• Basic knowledge of computer applications and programs.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and assistance for unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Work as a team to provide excellent customer service and meet corporate objectives.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical coverage available.
• Dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED