CARWASH 7022 - CUSTOMER SERVICE ASSOCIATE - SAN SEBASTIAN

Gate Express Carwash•St. Augustine, FL

1d•Onsite

About The Position

The GATE Express Wash Associate makes customer service the first priority for Express Wash operations by providing guests with a safe, friendly experience. The associate promptly and courteously answers guest questions, aims to exceed customer expectations, and helps process vehicles efficiently by following the correct procedures for each vehicle. The role also maintains the cleanliness and organization of the facility. The associate is trained to perform all car-wash functions, including operating kiosks, credit-card machines, and point-of-sale equipment; safely guiding vehicles through the wash; maintaining and performing minor repairs on equipment; detailing vehicles; and becoming knowledgeable about site merchandise. The job includes working indoors and outdoors and performing cleaning, stocking, and other facility upkeep.

Requirements

Be at least 16 years old.
Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule that includes weekends, holidays, and split shifts.
Speak, read, write, and comprehend English well enough to communicate effectively with staff.
Be detail-oriented and have strong organizational skills.
Be able to operate a computer.
Be able to stand for extended periods.
Be able to lift, carry, and move up to 50 pounds.
Be able to bend, kneel, stoop, and reach, including overhead.
Have adequate strength, balance, and coordination to perform essential functions.
Be able to work indoors and outdoors and endure changes in outdoor temperature and weather.

Responsibilities

Provide prompt, friendly customer service and respond to guest questions and requests.
Process vehicles efficiently and safely by following established procedures.
Guide guests with clear hand signals, review loading directions, and confirm vehicles are ready for the wash.
Check vehicles for visible safety issues before they enter the wash tunnel.
Operate Express Wash kiosks, credit-card machines, and point-of-sale equipment.
Perform vehicle detailing services as trained and directed.
Maintain facility cleanliness and organization, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; changing light bulbs; replenishing towels; and changing register paper and ink cartridges.
Learn and perform minor repairs and maintenance on car-wash equipment, including preventative maintenance.
Safely handle chemicals and become proficient with applicable equipment and safety features.
Report safety hazards, follow up to ensure they are corrected, and help maintain a safe work environment.
Attend required training, safety courses, and meetings.
Arrive on time in a clean, proper uniform and contribute to a positive, supportive team environment.