CARWASH 7011 - CUSTOMER SERVICE ASSOCIATE - CR210

Gate Express Carwash•Saint Johns, FL

About The Position

The GATE Express Wash Associate makes customer service the first priority by providing guests with a safe, friendly experience and promptly and courteously addressing their questions. The associate facilitates efficient vehicle processing by following the established procedure for every vehicle, maintains a clean and organized facility, and performs vehicle detailing and basic car-wash equipment maintenance as trained. Training is provided on the functions of the car wash.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with staff.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure changes in outdoor temperature and weather.

Responsibilities

Arrive consistently on time and in a clean, proper uniform; wear safety goggles and non-slip shoes when necessary.
Attend required training, safety courses, and office and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
Handle chemicals safely and properly and become proficient with relevant equipment and safety features.
Contribute to a positive and supportive team environment.
Provide excellent customer service, promptly assisting guests and maintaining eye contact and a friendly demeanor.
Process vehicles efficiently by following established procedures and guiding guests with clear hand signals.
Review loading directions with each guest and signal when the vehicle is properly placed and ready for the wash.
Check vehicles before they enter the wash tunnel for visible safety issues.
Maintain facility cleanliness and organization, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; changing light bulbs; replenishing towel dispensers; and changing register paper and ink cartridges.
Perform vehicle detailing services as trained and directed.
Operate Express Wash kiosks, credit card machines, and point-of-sale systems.
Learn and perform minor repairs and maintenance on car-wash equipment as needed.