CARWASH 7012 - CUSTOMER SERVICE ASSOCIATE - OAKLEAF & ARGYLE

Gate Express Carwash•Jacksonville, FL

1d•Onsite

About The Position

The GATE Express Wash Associate makes customer service the first priority by providing guests with a safe, friendly experience. The associate answers guest questions promptly and correctly, works to exceed customer expectations, and follows established procedures to process each vehicle efficiently through the car wash. The role also involves maintaining a clean, organized facility and learning to operate, maintain, and perform minor repairs on car wash equipment. The position requires a flexible schedule that may include weekends, holidays, and split shifts. Work takes place indoors and outdoors, including exposure to changing temperatures and weather. The associate must be able to stand for extended periods and perform physical tasks such as lifting up to 50 pounds, bending, kneeling, stooping, and reaching overhead.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have sufficient strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure changes in temperature and weather.
Must follow grooming and uniform expectations, including wearing safety goggles and non-slip shoes when necessary.

Responsibilities

Provide friendly, prompt customer service and respond to guest questions and requests.
Process vehicles efficiently and safely by following the established car-wash procedures.
Guide guests with clear hand signals, review loading-sign directions, and confirm vehicles are positioned and ready for washing.
Check vehicles for visible safety issues before they enter the wash tunnel.
Operate Express Wash kiosks, credit card machines, and point-of-sale equipment.
Maintain cleanliness and organization throughout the facility, including restrooms, floors, windows, and storage rooms; restock supplies; empty trash; change light bulbs; replenish towel dispensers; and replace register paper and ink cartridges.
Perform vehicle detailing as trained and directed.
Learn and perform preventive maintenance, minor repairs, and other maintenance on car wash equipment as needed.
Handle chemicals safely and use equipment and safety features correctly.
Report safety hazards, follow up to ensure they are corrected, and help maintain a safe work environment.
Attend required training, safety courses, and office and departmental meetings.
Arrive on time and in a clean, proper uniform; wear safety goggles and non-slip shoes when necessary.
Contribute to a positive and supportive team environment.
Develop knowledge of site merchandise.