CARWASH 7010 - CUSTOMER SERVICE ASSOCIATE - BARKOSKIE

Gate Express Carwash•Jacksonville, FL

1d•Onsite

About The Position

The GATE Express Wash Associate makes customer service the first priority by providing guests with a safe, friendly experience. The associate answers guest questions promptly and correctly, aims to exceed customer expectations, and follows established procedures to process each vehicle efficiently through the car wash. The role also involves maintaining a clean, organized facility and learning the car wash’s equipment, procedures, and services. The associate is trained to operate Express Wash kiosks, credit card machines, and POS systems; guide vehicles safely through the wash; perform detailing; and carry out preventive maintenance and minor equipment repairs. Duties also include following safety practices, handling chemicals properly, attending required training and meetings, and helping maintain a positive team environment. Facility upkeep includes cleaning restrooms, floors, windows, and storage areas; restocking supplies; emptying trash; changing light bulbs; replenishing towels; and changing register paper and ink cartridges.

Requirements

Be at least 16 years old.
Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule, including weekends, holidays, and split shifts.
Speak, read, write, and comprehend English well enough to communicate effectively with staff.
Be detail-oriented and have strong organizational skills.
Be able to operate a computer.
Be able to stand for extended periods.
Be able to lift, carry, and move up to 50 pounds.
Be able to bend, kneel, stoop, and reach, including overhead.
Have adequate strength, balance, and coordination to perform essential functions.
Be able to work indoors and outdoors and endure changes in outdoor temperature and weather.

Responsibilities

Arrive at work on time and wear a clean, well-maintained uniform; use safety goggles and non-slip shoes when necessary.
Attend required training, safety courses, and office and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
Handle chemicals safely and become proficient with applicable equipment and safety features.
Contribute to a positive and supportive team environment.
Provide prompt, friendly customer service and assistance with guest questions and requests.
Process vehicles efficiently by following the correct procedure for every vehicle.
Guide guests with clear, established hand signals, review loading directions, and signal when a vehicle is ready to begin the wash.
Check each vehicle before it enters the wash tunnel for visible safety issues.
Maintain facility cleanliness and organization, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; changing light bulbs; replenishing towels; and replacing register paper and ink cartridges.
Perform vehicle detailing services as trained and directed.
Operate Express Wash kiosks, credit card machines, and POS systems.
Learn and perform minor repairs and maintenance on car wash equipment as needed.