Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates share customer service best practices with team members, including interpersonal habits and Walgreens service traits. The position also supports store operations through sales transactions, merchandising, inventory, asset protection, compliance with laws governing regulated products, display construction and maintenance, food separation and stock rotation, photo services, web pickup orders, and store cleanliness. Associates maintain working knowledge of store systems and equipment, comply with company policies, maintain respectful coworker relationships, complete assigned tasks, and attend required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer help with products and services, resolve issues, and answer questions.
- Model and share customer service best practices with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend items for sale, trade-up items, and companion items.
- Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Follow state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separation and placement of food items according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store areas.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
