Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, recommends products, and shares customer-service best practices with team members. The associate handles register transactions, cash, returns, refunds, exchanges, and related requests; maintains merchandise, displays, inventory, and store cleanliness; follows asset protection procedures and applicable laws for regulated products; and supports food handling and stock rotation. The role also provides photo-area services, fulfills web pickup orders, maintains store systems and equipment, and completes assignments as directed. The associate attends assigned training and completes requested PPLs. This is a temporary position requiring a flexible schedule, including evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Provide courteous, friendly, fast, and efficient customer service and checkout.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend products, trade-up items, companion items, and promotional photo products.
- Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Follow asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate and place food items according to policy; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, and creative machine services.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
