Customer Service Associate - Temporary

Walgreens•Bay Point, CA

10d

About The Position

The Customer Service Associate models and delivers a distinctive customer experience, operates an assigned cash register, and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also supports store operations through sales, merchandising, inventory, stocking, compliance, asset protection, maintenance, and photo-area services. The associate completes training and other assignments as directed.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures and comply with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pick-up orders, pick items, and deliver orders to customers arriving at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training, requested PPLs, special assignments, and other tasks as assigned.
Work a flexible schedule that may include evenings and weekends.