Customer Service Associate - Temporary

Walgreens•Johns Creek, GA

10d

About The Position

Models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. The associate registers sales, assists customers with products and services, resolves issues, and shares customer-service best practices with team members. The role also supports store operations by recommending products, processing purchases and related transactions, maintaining merchandise and displays, checking in and pricing merchandise, and following asset-protection and regulated-product procedures. Additional duties include stock rotation, store-system and equipment use, photo-area services, web order pickup, store maintenance, compliance with company policies, and completing assigned training and tasks. This is a temporary position. The role requires fluency in reading, writing, and speaking English, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset-protection procedures and comply with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.