Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with team members. The associate supports store operations by processing transactions and related requests, recommending merchandise, maintaining and merchandising counters and shelves, checking in and pricing merchandise, and following asset-protection procedures. The role helps ensure compliance with laws covering regulated products, constructs and maintains displays, completes resets, supports proper food placement and stock rotation, and uses store systems and equipment. Additional duties include providing photo-area services, fulfilling and delivering web pickup orders, helping maintain a clean and orderly store, following company policies, maintaining respectful coworker relationships, completing assigned tasks, and attending required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service; recommend merchandise, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders, pick items, and deliver orders to customers at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
