Customer Service Associate Full-time

Evergreen Goodwill • Monroe, WA

1d

About The Position

The Customer Service Associate interacts with customers and donors in a courteous and professional manner. The role resolves problems, provides information, processes transactions, and performs other customer service actions in a retail environment. The associate helps maintain customer satisfaction, supports store operations, and contributes to a clean and safe workplace. The position reports to the Store Manager.

Requirements

• High school graduation or equivalency is preferred but not required.
• At least 1 year of retail or customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to learn new technology and software related to the job.
• Ability to lift and carry up to 30–40 pounds.
• Ability to perform fine motor tasks, stand for long periods, and frequently bend, kneel, reach, stoop, squat, push, and climb ladders.
• Ability to travel across stairs, ramps, uneven terrain, and other surfaces.
• Effective verbal and written communication, including with people who have limited English skills.
• Reliable attendance.
• Ability to organize, sort, categorize, count, add, subtract, solve problems, communicate with the public, and complete written orders.
• Ability to work a flexible schedule.

Responsibilities

• Assist customers and donors promptly and courteously by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on hold, and checking bags and packages.
• Model a high level of customer service.
• Answer store phones, make intercom announcements, and communicate through telephone and wireless audio systems.
• Operate the POS system; handle cash, checks, and credit card transactions; close out the cash drawer; and balance transactions.
• Monitor customer service levels at cash registers and call for backup when needed.
• Monitor employee break schedules and ensure compliance.
• Maintain the Lost and Found log, enter items correctly, and ensure valuables are tagged and placed in the vault.
• Maintain a clean work environment.
• Demonstrate safe work practices, report potential hazards or accidents, and support a safety culture.
• Build and maintain internal and external customer satisfaction.
• Contribute to team efforts and perform related duties as needed.
• Perform other duties as assigned.

Benefits

• Health plan with medical, dental, vision, and prescription coverage.
• Employer-paid life, accidental death and dismemberment, and long-term disability insurance for salaried employees.
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
• Flexible Spending Accounts (FSA) Plan.
• Roth and 403(b) Retirement Savings Plan program.
• Paid vacation, nine holidays, and sick time.
• Limited paid time off for jury duty and bereavement leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship Program.
• Career advancement opportunities.
• Paid job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED