Relationship Associate - Customer Service - Full Time
About The Position
The Customer Service Relationship Associate helps Minster Bank branches retain and grow their customer base by providing superior customer sales and service. The role serves customers by processing over-the-counter transactions, answering questions, and resolving simple maintenance requests and issues. It also supports bank growth through relationship-building, cross-selling, and product referrals. The associate maintains a cash drawer and follows bank procedures, audit requirements, and compliance policies. The position is full-time, non-exempt, and scheduled for 33 hours. Work is in person, with flexibility to cover banking center hours and other banking centers within the market as needed. The branch is open Monday through Friday from 8:30 a.m. to 5:00 p.m. and Saturday from 8:30 a.m. to noon.
Requirements
- High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
- Broad knowledge of products and services offered by the bank.
- Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws relating to the associate’s department.
- Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
Responsibilities
- Create strong customer relationships and contribute to bank growth through superior customer service.
- Cross-sell and refer products using an effective and consistent sales approach.
- Process over-the-counter transactions and assist customers with questions.
- Maintain knowledge of bank operations, products, and service offerings.
- Balance the cash drawer and maintain an acceptable cash level by following bank procedures and policies.
- Adhere to bank audit and compliance policies and procedures.
- Resolve simple maintenance requests and issues.
- Provide flexible coverage during banking center hours and at other banking centers within the market as needed.
Benefits
- Family-friendly work environment that promotes growth, job satisfaction, and teamwork.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
