Customer Service Associate Full-time

Evergreen Goodwill • Monroe, WA

1d

About The Position

The Customer Service Associate interacts with customers and donors in a courteous and professional manner. The role resolves problems, provides information, handles cashiering, and performs other customer service activities. The listed pay rate is $17.63 per hour. The position is in Retail Operations, is non-exempt, and reports to the Store Manager.

Requirements

• High school graduation or equivalent is preferred but not required.
• At least 1 year of retail or customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.
• Proficient knowledge of Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to learn new technology and software related to the job.
• Ability to lift and carry up to 30–40 pounds.
• Fine motor control to grasp, handle, and manipulate objects with fingers.
• Ability to stand for long periods and frequently bend, kneel, reach, stoop, squat, push, and climb ladders.
• Ability to travel across stairs, ramps, and uneven terrain.
• Ability to communicate effectively verbally and in writing, including with people who have limited English skills.
• Reliable attendance.
• Ability to organize, sort, categorize, count, add, subtract, solve problems, communicate with the public, and complete written orders.

Responsibilities

• Assist customers and donors promptly and courteously by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on hold, and checking bags and packages.
• Model a high level of customer service and build and maintain internal and external customer satisfaction.
• Answer store phones, make intercom announcements, and communicate through telephone and wireless audio systems.
• Operate the POS system; handle cash, checks, and credit card transactions; close out the cash drawer; and balance transactions.
• Monitor customer service at cash registers and call for backup when needed.
• Monitor employee break schedules and ensure compliance.
• Maintain the Lost and Found log, enter items correctly, and tag valuables and place them in the vault.
• Maintain a clean work environment.
• Demonstrate safe work practices, observe the workplace for safety concerns, and report potential hazards or accidents.
• Contribute to team efforts by completing related results as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed