Customer Service Associate - Monticello, MN - (Full-Time)
About The Position
The Customer Service Associate is responsible for completing fast, friendly, and accurate point-of-sale transactions and providing Goodwill customers with a positive experience. The role also stocks merchandise, maintains sales-floor merchandising standards, and helps keep the store clean and safe. The associate promotes and adheres to the Goodwill-Easter Seals mission and values. In a typical day, the associate helps create a welcoming atmosphere and a high level of customer service throughout the store, follows policies and procedures, and carries out directives in a timely manner. The role also supports a work environment where program participants can train and develop toward their goals, and contributes to a safe and welcoming environment for employees and customers. The typical full-time schedule is 35–40 hours per week, with open availability for a combination of days, nights, and weekends totaling at least 35 hours. Associates must be willing and able to be cross-trained and to train new employees.
Requirements
- Ability to communicate effectively with supervisors, employees, and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Strong organizational skills and ability to prioritize.
- Excellent decision-making skills.
- Strong attention to detail.
- Ability and desire to provide excellent customer service.
- Ability to interact with a diverse population in a human-services setting.
- High initiative and self-motivation.
- Perseverance and commitment to completing the job.
- Open schedule availability for a combination of days, nights, and weekends, totaling at least 35 hours per week.
- Willingness and ability to be cross-trained and train new employees.
Nice To Haves
- High school diploma or equivalent preferred.
- Knowledge or expertise in working with people experiencing disadvantages, disabilities, and/or barriers.
Responsibilities
- Complete fast, friendly, and accurate transactions at the point of sale.
- Provide excellent customer service and create a welcoming atmosphere throughout the store.
- Stock merchandise and maintain merchandising standards on the sales floor.
- Maintain a clean and safe store environment.
- Follow policies and procedures and execute directives in a timely manner.
- Provide a work environment that helps program participants train and develop toward their goals.
- Contribute to a safe, welcoming environment for employees and customers.
- Be willing and able to cross-train and train new employees.
- Promote and adhere to the Goodwill-Easter Seals mission and values.
Benefits
- Competitive pay
- Flexible hours
- Generous paid time off (PTO) program
- Medical, dental, and vision plans
- Employer-paid life insurance
- 401(k) plan with employer match
- Employee discount
- No overnight or late closing shifts
- Limited holiday hours
- Retail locations closed on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day
- Opportunities for career development and advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
