Customer Service Associate - Willmar, MN - (Full-Time)
About The Position
The Customer Service Associate is responsible for fast, friendly, and accurate transactions at the point of sale and for providing Goodwill customers with a positive experience. The role also stocks and maintains merchandising standards on the sales floor while helping maintain a clean and safe environment. The associate promotes and adheres to Goodwill-Easter Seals’ mission and values. In a typical day, the associate creates a welcoming atmosphere and a high level of customer service throughout the store, follows policies and procedures and carries out directives promptly, contributes to a work environment that trains and develops program participants toward their goals, and helps provide a safe, welcoming setting for employees and customers. A typical full-time schedule is 35–40 hours per week, with open availability for a combination of days, nights, and weekends totaling at least 35 hours per week. The associate must be willing and able to be cross-trained and train new employees. The posting notes there are no overnight or late closing shifts and holiday hours are limited; retail locations are closed on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Requirements
- Ability to communicate effectively with supervisors, employees, and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Strong organizational skills and ability to prioritize.
- Good decision-making skills.
- Strong attention to detail.
- Ability and desire to provide excellent customer service.
- Ability to interact with a diverse population in a human-services setting.
- High initiative and self-motivation.
- Perseverance and commitment to completing the job.
- Open schedule availability for a combination of days, nights, and weekends, totaling at least 35 hours per week.
- Willingness and ability to be cross-trained and train new employees.
Nice To Haves
- High school diploma or equivalent preferred.
- Knowledge or expertise in working with people experiencing disadvantages, disabilities, and/or barriers.
Responsibilities
- Process point-of-sale transactions quickly, accurately, and in a friendly manner.
- Provide customers with a positive experience and create a welcoming atmosphere throughout the store.
- Stock merchandise and maintain merchandising standards on the sales floor.
- Maintain a clean and safe store environment.
- Follow policies and procedures and execute directives in a timely manner.
- Help provide a work environment that trains and develops program participants as they work toward their goals.
- Contribute to a safe, welcoming environment for employees and customers.
- Be cross-trained and train new employees.
Benefits
- Competitive pay
- Flexible hours
- Generous paid time off (PTO) program
- Medical, dental, and vision plans
- Employer-paid life insurance
- 401(k) plan with employer match
- Employee discount
- Career development and advancement opportunities
- No overnight or late closing shifts and limited holiday hours
- Retail locations closed on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
