Customer Service Associate - White Bear Lake, MN - (Full-Time)
About The Position
The Customer Service Associate is responsible for completing fast, friendly, and accurate point-of-sale transactions and providing Goodwill customers with a positive experience. The role also involves stocking and maintaining merchandising standards on the sales floor while helping maintain a clean and safe environment. The associate promotes and adheres to Goodwill-Easter Seals’ mission and values. In a typical day, the associate creates a welcoming atmosphere and delivers a high level of customer service throughout the store, follows policies and procedures and carries out directives promptly, supports a work environment where program participants can train and develop toward their goals, and helps contribute to a safe and welcoming environment for employees and customers. The position is full-time, with a typical schedule of 35–40 hours per week. Availability must include a combination of days, nights, and weekends totaling at least 35 hours per week. The role requires willingness and ability to be cross-trained and to train new employees. The employer notes there are no overnight or late closing shifts and holiday hours are limited; retail locations close on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Requirements
- Ability to communicate effectively with supervisors, employees, and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Strong organizational skills and ability to prioritize.
- Strong decision-making skills.
- Strong attention to detail.
- Ability and desire to provide excellent customer service.
- Ability to interact with a diverse population in a human-services setting.
- High initiative and self-motivation.
- Perseverance and commitment to completing work.
- Knowledge or expertise in working with people experiencing disadvantages, disabilities, and/or barriers.
- Availability for a combination of days, nights, and weekends totaling at least 35 hours per week.
- Willingness and ability to be cross-trained and train new employees.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Complete point-of-sale transactions quickly, accurately, and in a friendly manner.
- Provide a positive customer experience and create a welcoming atmosphere throughout the store.
- Stock and maintain merchandising standards on the sales floor.
- Maintain a clean and safe environment.
- Follow policies and procedures and execute directives in a timely manner.
- Provide a work environment in which program participants can train and develop toward their goals.
- Help contribute to a safe and welcoming environment for employees and customers.
- Be willing and able to cross-train and train new employees.
- Promote and adhere to Goodwill-Easter Seals’ mission and values.
Benefits
- Competitive pay
- Flexible hours
- Paid time off (PTO) program
- Medical plans
- Dental plans
- Vision plans
- Employer-paid life insurance
- 401(k) plan with employer match
- Employee discount
- Career development and advancement opportunities
- No overnight or late closing shifts and limited holiday hours
- Retail locations are closed on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
