Customer Service Associate - White Bear Lake, MN - (Full-Time)

Store Location • White Bear Township, MN

4d • Onsite

About The Position

The Customer Service Associate is responsible for fast, friendly, and accurate transactions at the point of sale and for providing Goodwill customers with a positive experience. The role also involves stocking and maintaining merchandising standards on the sales floor while keeping the environment clean and safe, and promoting and adhering to Goodwill-Easter Seals’ mission and values.

The associate creates a welcoming atmosphere and a high level of customer service throughout the store, follows policies and procedures, and completes directives in a timely manner. The role helps provide a work environment in which program participants can train and develop toward their goals, and contributes to a safe, welcoming environment for employees and customers.

A typical full-time schedule is 35–40 hours per week, with open availability for a combination of days, nights, and weekends totaling at least 35 hours per week. Associates must be willing and able to be cross-trained and to train new employees. There are no overnight or late closing shifts, and holiday hours are limited; retail locations are closed on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Requirements

• Ability to communicate effectively with supervisors, employees, and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Strong organizational skills and ability to prioritize.
• Strong decision-making skills.
• Strong attention to detail.
• Ability and desire to provide excellent customer service.
• Ability to interact with a diverse population in a human-services setting.
• High initiative and self-motivation.
• Perseverance and commitment to completing the job.
• Open schedule availability, including a combination of days, nights, and weekends, totaling at least 35 hours per week for a typical full-time schedule.
• Willingness and ability to be cross-trained and to train new employees.
• 0–3 years of relevant experience.

Nice To Haves

• High school diploma or equivalent is preferred.
• Knowledge or expertise in working with people experiencing disadvantages, disabilities, or barriers.

Responsibilities

• Process transactions at the point of sale quickly, accurately, and in a friendly manner.
• Provide a welcoming atmosphere and excellent customer service throughout the store.
• Stock merchandise and maintain sales-floor merchandising standards.
• Maintain a clean and safe store environment.
• Follow policies and procedures and execute directives in a timely manner.
• Help provide a work environment that trains and develops program participants as they pursue their goals.
• Contribute to a safe and welcoming environment for employees and customers.
• Be willing and able to cross-train and train new employees.
• Promote and adhere to Goodwill-Easter Seals’ mission and values.

Benefits

• Flexible hours.
• Generous paid time off (PTO) program.
• Competitive medical, dental, and vision plans.
• Employer-paid life insurance.
• 401(k) plan with employer match.
• Employee discount.
• Opportunities for career development and advancement.
• No overnight or late closing shifts and limited holiday hours; retail locations are closed on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED