Customer Service Associate - Bloomington, MN - (Full-Time)
About The Position
The Customer Service Associate is responsible for conducting fast, friendly, and accurate point-of-sale transactions and providing Goodwill customers with a positive experience. The role also involves stocking and maintaining merchandising standards on the sales floor while helping maintain a clean and safe environment. The associate promotes and adheres to Goodwill-Easter Seals’ mission and values. In a typical day, the associate creates a welcoming atmosphere and provides a high level of customer service throughout the store; follows policies and procedures and carries out directives in a timely manner; helps provide a work environment where program participants can train and develop toward their goals; and contributes to a safe, welcoming environment for employees and customers. The typical full-time schedule is 35–40 hours per week, with open availability for a combination of days, nights, and weekends totaling at least 35 hours weekly. The associate must be willing and able to be cross-trained and to train new employees.
Requirements
- Ability to communicate effectively with supervisors, employees, and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Strong organizational skills and ability to prioritize.
- Excellent decision-making skills.
- Strong attention to detail.
- Ability and desire to provide excellent customer service.
- Ability to interact with a diverse population in a human-services setting.
- High level of initiative and self-motivation.
- Perseverance and commitment to completing the job.
- Knowledge or expertise in working with people experiencing disadvantages, disabilities, or barriers.
- Open schedule availability for a combination of days, nights, and weekends totaling at least 35 hours per week.
- Willingness and ability to be cross-trained and to train new employees.
- 0–3 years of relevant experience.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Conduct fast, friendly, and accurate transactions at the point of sale.
- Provide a high level of customer service and ensure customers experience a welcoming atmosphere throughout the store.
- Stock merchandise and maintain merchandising standards on the sales floor.
- Maintain a clean and safe environment.
- Follow policies and procedures and execute directives in a timely manner.
- Help provide a work environment where program participants can train and develop toward their goals.
- Contribute to a safe, welcoming environment for employees and customers.
- Be willing and able to cross-train and train new employees.
- Promote and adhere to Goodwill-Easter Seals’ mission and values.
Benefits
- Flexible hours
- Generous paid time off (PTO) program
- Medical, dental, and vision plans
- Employer-paid life insurance
- 401(k) plan with employer match
- Employee discount
- No overnights or late closing shifts
- Limited holiday hours
- Retail locations are closed on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day
- Opportunities for career development and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
