Customer Service Associate

Laundry Capital Co. LLC•New York, NY

16d•Onsite

About The Position

Customer Service Associates (CSAs) report to the Store Manager and handle daily duties that maintain high levels of customer service by providing a clean, safe, and friendly store. CSAs assist customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and address questions or concerns. They operate the register or point-of-sale system, maintain knowledge of products and their uses, and encourage additional purchases. Associates keep retail items stocked, notify management when inventory or janitorial supplies run low, and use log books to report maintenance issues. They follow company policies, uniform and attendance standards, safety practices, and emergency procedures, while maintaining a safe environment inside and outside the store and completing ongoing cleaning duties. The position is part-time and in person at 11205 Sutphin Blvd, Jamaica, NY 11435, with a listed pay rate of $17.00 per hour. Flexible scheduling may include overnight hours.

Requirements

Able to stand for up to 8+ hours per shift.
Able to lift up to 35 pounds.
Able to communicate professionally with customers and associates.
Works well with others and remains calm in stressful situations.
Able to resolve customer issues and complaints in a timely, professional manner.
Able to perform tasks as assigned by management.
Able to work a flexible schedule, including overnight hours.

Nice To Haves

Previous customer service or retail experience preferred.

Responsibilities

Assist customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders; address other questions or concerns.
Accurately operate the register or point-of-sale system.
Maintain knowledge of products and their uses, and encourage customers to purchase additional items.
Keep retail items neatly stocked and promptly inform management when inventory or janitorial supplies run low.
Use log books to report building or equipment maintenance issues and immediately notify a supervisor of unsafe situations.
Use log books accurately and consistently; select appropriate equipment for the amount of laundry; resolve customer concerns and inform a supervisor of complaints or claims.
Follow company policies and procedures, including attendance and uniform standards.
Follow safety practices to prevent accidents and injuries to customers and employees.
Understand responsibilities during emergencies such as fires, floods, and severe weather.
Maintain a safe environment inside and outside the store.
Walk the floor regularly to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed.