Customer Service Associate

Walgreens•Hartford, CT

11d

About The Position

The Customer Service Associate delivers a distinctive and welcoming customer experience by assisting customers, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The role registers sales, processes payments and customer transactions, recommends products, and supports store operations, merchandising, inventory, and asset protection. The associate also supports photo services, including digital passport photos and print products, and handles web pickup orders. Additional duties include maintaining a clean and orderly store, complying with company policies and applicable laws, maintaining respectful relationships with coworkers, attending required training, and completing assigned tasks. The position requires English fluency (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
English fluency is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance through resolution.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and equipment; provide photo-area customer service, including digital passport photo service, poster printing, creative machine services, and promotional photo product recommendations.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.