Customer Service Associate

Walgreens•East Providence, RI

13d

About The Position

The Customer Service Associate delivers a distinctive and positive customer experience by greeting and assisting customers, answering questions, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The role operates an assigned cash register and supports sales through product recommendations, including trade-up and companion items. The associate performs a range of store operations, including maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, managing inventory and records, maintaining displays, completing resets, rotating and restocking consumable products, and following food-placement procedures. The role follows asset protection procedures and complies with state and local laws for regulated products. Additional duties include providing services in the photo area, fulfilling and delivering web pickup orders, assisting with interior and exterior store maintenance, maintaining respectful relationships with coworkers, complying with company policies and procedures, and completing assigned tasks and training. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.
Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Six months of retail experience.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet and assist customers and patients with products and services; answer questions and resolve issues.
Model customer-service best practices, including courtesy, eye contact, proactively offering help, identifying customer needs, and assisting until customers are satisfied.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items to customers.
Operate an assigned cash register; process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Follow food separation and placement procedures, including placement of raw and frozen meats on bottom shelves when specified.
Rotate consumable products using first-in, first-out procedures and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and recommendations for promotional photo products.
Monitor and fulfill Picture Care Plus web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.