Customer Service Associate

Walgreens•Rio Rancho, NM

13d

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales at an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Associates engage customers and patients, offer assistance with products and services, resolve issues, and share customer-service best practices with team members. The role also includes recommending products, processing purchases and transactions such as returns and exchanges, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, and supporting inventory and store displays. Associates follow asset-protection procedures and applicable laws for regulated products, assist with food separation and stock rotation, and use store systems and equipment. Additional duties include customer service in the photo area, fulfilling and delivering web pickup orders, maintaining the store's interior and exterior, complying with company policies, and completing assigned tasks and training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
Deliver courteous, friendly, fast, and efficient checkout service and model customer-service best practices.
Recommend items for sale, including trade-up and companion items.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.