Customer Service Associate

Walgreens•Jacksonville, FL

13d

About The Position

The Customer Service Associate delivers a distinctive and welcoming customer experience by assisting customers, resolving issues, and providing courteous, efficient checkout service. The role operates an assigned cash register, handles purchases and related transactions, and supports merchandise presentation, inventory, store maintenance, and loss-prevention procedures. The associate also supports the photo area, including digital passport photos and photo products, and fulfills web pickup orders. The position requires compliance with company policies and applicable state and local laws, respectful relationships with coworkers, completion of assigned training, and flexibility to work evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Demonstrate and share customer-service best practices, including courteous interpersonal habits and proactive assistance through resolution.
Provide fast, friendly, and efficient service and recommend products, trade-up items, and companion items.
Operate the assigned cash register; collect payment and provide change; process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock out-of-stock consumable items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders in Picture Care Plus, then deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.