Customer Service Associate

Walgreens•Blaine, MN

13d

About The Position

The Customer Service Associate models and delivers a distinctive customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. The associate performs checkout and store operations, including recommending products, processing sales and transactions, maintaining merchandise and displays, supporting inventory and stock rotation, and following asset-protection and regulated-product requirements. The position also provides customer service in the photo area, fulfills web pickup orders, helps maintain the store, follows company policies, and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members, including courteous and proactive service.
Provide courteous, friendly, fast, and efficient customer service.
Recommend products, trade-up items, and companion items to customers.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.