Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales, and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates also share customer service best practices with team members. Responsibilities span checkout and store operations, including recommending products, processing purchases and transactions, maintaining merchandise and displays, checking in and pricing merchandise, supporting asset protection, and complying with laws governing regulated products. The associate helps maintain store cleanliness, supports food handling and stock rotation, and uses store systems and equipment. The position also includes customer service in the photo area, handling web pickup orders, completing assigned tasks, and attending required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer service best practices with team members.
- Provide courteous, friendly, fast, and efficient service at checkout.
- Recommend items for sale, including trade-up and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with consumable stock rotation using first-in, first-out methods and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestions for promotional photo products.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with exterior and interior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
