Customer Service Associate

Walgreens•Fort Myers, FL

13d

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience and provides courteous, friendly, fast, and efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, and applies customer-service best practices. It also supports store operations through merchandising, inventory, pricing, asset protection, product compliance, maintenance, and special assignments. Additional duties include providing photo-area services and fulfilling web pickup orders. The associate attends training and completes assigned learning modules.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of retail experience is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
Model customer-service best practices, including courteous communication, proactive assistance, identifying customer needs, and helping customers until satisfied.
Recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using first-in, first-out methods and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.