Customer Service Associate

Walgreens•Lakeland, FL

13d

About The Position

The Customer Service Associate delivers a distinctive and positive customer experience, including greeting customers, offering assistance, answering questions, resolving issues, and providing courteous and efficient checkout service. The role registers sales, handles payments and transaction adjustments, recommends products, and supports store merchandising, inventory, asset protection, and compliance with applicable laws and company policies. The associate also supports photo services and web pickup orders, helps maintain a clean and orderly store, and completes training and other assignments as directed. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and addressing customer needs.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items to customers.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and requested PPLs, special assignments, and other tasks as assigned.