Customer Service Associate

Walgreens•Columbia, SC

13d

About The Position

The Customer Service Associate models and delivers a distinctive, welcoming customer experience while providing efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer-service best practices. The associate operates a cash register and handles customer purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. Additional store duties include merchandising and maintaining shelves and displays, checking in and pricing merchandise, taking inventory, maintaining records, supporting asset protection and regulated-product compliance, completing resets, and assisting with food separation and stock rotation. The position also supports photo-area services, including digital passport photos and print products, and fulfills web pickup orders. Associates help maintain a clean and orderly store, follow company policies, maintain respectful coworker relationships, complete assigned tasks, and attend training and required PPLs.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet and assist customers and patients; answer questions and resolve issues to support a positive customer experience.
Demonstrate and share customer-service best practices, including proactive assistance and courteous interpersonal habits.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, or companion items.
Operate the assigned cash register; process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws governing regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and equipment as needed.
Provide photo-area customer service, including digital passport photo service, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.