Customer Service Associate

Walgreens•Fairfield, CA

13d

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role involves greeting customers, offering assistance with products and services, resolving issues, and processing purchases and other transactions at an assigned cash register. Associates also support merchandising, inventory, store maintenance, asset protection, compliance, and photo-area services, including digital passport photos and photo-product orders. The position requires completing assigned training and maintaining respectful relationships with coworkers. Applicants must be fluent in reading, writing, and speaking English except in Puerto Rico, and must be willing to work a flexible schedule, including evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up options, and companion items.
Process customer purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by store management.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws governing regulated products such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment with working knowledge.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and suggesting promotional photo products.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.