Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and models customer-service best practices. The associate supports store operations by processing purchases, payments, returns, refunds, exchanges, and related transactions; recommending products; keeping counters, shelves, and displays clean and well stocked; checking in and pricing merchandise; maintaining inventory and records; and following asset-protection procedures and applicable laws for regulated products. Duties also include merchandising and promotional resets, safe food separation and placement, stock rotation, use of store systems and equipment, photo-area services, web pickup order fulfillment, and interior and exterior store upkeep. The associate maintains respectful coworker relationships, follows company policies and procedures, completes assigned tasks, and attends required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance, answer questions, and resolve issues.
- Model and share customer-service best practices with team members.
- Recommend products, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate and place food items according to policies and procedures, rotate consumables using first-in, first-out, and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers at the store.
- Maintain clean, neat, and orderly interior and exterior store conditions.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
