Customer Service Associate

Walgreens•Natchitoches, LA

13d•Onsite

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role provides courteous, friendly, fast, and efficient checkout service; assists customers with products and services; resolves issues; and recommends items, trade-ups, and companion products. It also supports store operations through merchandise stocking and presentation, inventory and record maintenance, asset protection, compliance with laws for regulated products, and keeping the store clean and orderly. The associate provides customer service in the photo area, including digital passport photos, poster printing, and promotional photo products. The role also handles web pickup orders by monitoring, filling, and delivering orders to customers. The associate follows company policies, maintains respectful relationships with coworkers, attends requested training, and completes other assignments as directed.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer service best practices, including courtesy, eye contact, proactive assistance, identifying customer needs, and serving customers until satisfied.
Provide courteous, friendly, fast, and efficient service and recommend items, trade-ups, and companion products.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor, fill, and deliver web pickup orders to customers as they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.