Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role helps customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. The associate supports store operations by processing purchases and transactions, recommending products, maintaining merchandise and displays, assisting with inventory and stock rotation, and following asset-protection and regulated-product procedures. Additional duties include supporting photo services and web pickup orders, maintaining store cleanliness, complying with company policies, completing assigned tasks, and attending required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register customer purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by store management.
- Implement company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Use store systems and equipment.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to maintain a clean, neat, and orderly store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
