Customer Service Associate

Walgreens•Matthews, NC

12d

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role provides courteous, fair, friendly, and efficient checkout service; engages customers and patients by greeting them and offering assistance; and resolves questions and issues. The associate also shares customer service best practices with team members. Operational duties include processing sales and payment transactions, recommending products, maintaining merchandise and displays, checking in and pricing products, taking inventory, and supporting asset protection and compliance with laws covering regulated products. The associate assists with product placement, stock rotation, resets, and promotional displays, and helps maintain a clean and orderly store. The role also provides services in the photo area, including digital passport photos and photo-product promotion, and handles web pickup orders. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, and resolve issues and answer questions.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Model and share customer service best practices with team members.
Recommend products, trade-up items, and companion items to customers.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, sale, and other displays; complete resets and revisions as directed.
Assist with food separation and product placement according to company policies and procedures.
Rotate consumable stock using first in, first out procedures and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photo service, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders, then deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Attend training and complete requested or assigned PPLs.