Customer Service Associate

Walgreens•Layton, UT

12d

About The Position

Models and delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, and models customer-service best practices for team members. The associate performs a range of store operations, including processing transactions and returns, merchandising and maintaining displays, pricing and stocking merchandise, and supporting inventory and asset-protection procedures. The role also assists with photo services, web pickup orders, and keeping the store clean and orderly. The associate complies with company policies and applicable state and local laws, maintains respectful relationships with coworkers, and completes training and other assigned tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, and resolve issues or answer questions.
Provide courteous, friendly, fast, and efficient customer service and model customer-service best practices for team members.
Recommend items for sale, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.